Water Damage Restoration

Call Professional Restoration Services For Immediate Response To All Water Emergencies. (919) 467-1991

Professional Restoration Services performs water damage restoration services in the Apex, Raleigh, Cary NC, Fuquay-Varina, Holly Springs, and NC Triangle area. We respond 24 hours a day and 365 days a year including holidays. Water removal and extraction is important to complete as quickly as possible in your home so you can prevent future mold growth.

Professional Restoration Services performs water removal and extraction services to residential and commercial clients. We have our trucks completely stocked with drying equipment 24/7 and ready to respond as fast as possible to prevent further property damage.

PRS will work directly with your insurance company to get your life or business back to normal as quickly as possible. We are insured and follow the industry standard set by the IICRC S500 and all our technicians are certified restoration professionals.

water damage restoration

Water Removal

You want to remove any standing water as fast as possible in order to prevent any secondary water damage. Water takes the path of least resistance, so many times it is hard to track where the water spread. You can call Professional Restoration Services (PRS) to complete a water moisture detection in your home and begin the water removal process.


Certified Technicians On Call Now!


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Our Water Services

Water Extraction

Structural Drying

Moisture Inspections

Hardwood Floor Drying

Mold Prevention

Carpet Replacement

Ceiling Water Damage

Water Damage Repair

Our Service Area

Raleigh, NC

Cary, NC

Apex, NC

Wake Forest, NC

Holly Springs, NC

Fuquay, VA

And Surrounding Areas

Water Damage Restoration Process

  1. You call our emergency 24-hour hotline – 919-467-1991.
  2. The on-call supervisor evaluates your water damage and dispatches certified technicians.
  3. Once we arrive on site we begin to stabilize the situation by shutting off the water, cutting off electricity, moving furniture and contents, or any other necessary so we can prevent secondary water damage.
  4. Certified technicians have finished the water removal process and the property is stabilized. They then begin drying the home or business. A mitigation plan and scope of work is discussed with the property owner and the insurance company.
  5. Once drying is complete, a project manager will prepare an estimate for your insurance adjuster.
water restoration services



Professional Restoration Services
Based on 54 reviews
Remediation crew was great. Called everyday and worked around my schedule to check progress. Repair work ultimately was completed per expectations, would have liked to have CM be more on top of the contractors. CM was great and would do anything, but felt like I needed to monitor them as not all information was transferred to contractors and created some rework.
Tyler Bolick
Tyler Bolick
23:41 15 May 20
Fantastic job by PRS! We had water leak in a bathroom that spread to bedroom and hall wood floors. Can't say enough about the professionalism, care and excellent work everyone on the team put into restoring our rooms.
14:28 01 Apr 20
I can't speak from a ton of experience, as I've only had one loss, but after my family came to grips with what we had in front of us after the tragedy, I was very pessimistic about how things would go. I just felt like I was in for it a long, excruciating process that was going to be challenging on all fronts. Mr. Reinert and his team of professionals were nothing short of just that. And what came with that professionalism was top-quality repair/mitigation work, a memorable value in now knowing I have PRS should anything ever happen again, a response time from the initial visit to our home until the very end, and extremely impressive punctuality--to every call from my wife and me that kept us level-headed through the process knowing we weren't being ignored. And that coupled with their integrity and reliability as a disaster company and as people in general, gave us a positive experience during such an unforgettable and emotional time in our lives. I cannot recommend this company enough. Great people, unforgettable service.
Luke Goddard
Luke Goddard
17:38 06 Mar 20
Great job, everyone! You all went above and beyond my expectations, from the mitigation process to the end of the project. I am a very pleased client and would not hesitate to refer PRS to anyone I know. Should I ever have another episode of needing help, I would not hesitate to call you again. Many, many thanks. You're the best.
R.A. O.
R.A. O.
19:56 03 Mar 20
Absolutely blown away with the promptness, kindness, and respect given to us by PRS -- most especially our mitigation specialist Andrew. I was called to alert me he was coming out, he told me everything he was doing, what to expect, and was overall super tidy and kind. 100% recommend. My kitchen has been restored back to even better than it was and I have PRS to thank for it!
Rebecca Murray
Rebecca Murray
19:25 18 Feb 20
We are through the mitigation phase of a water leak, and PRS has been exceptionally professional and helpful throughout. They were punctual, prepared, and able to tell us exactly what to expect at each phase. They confirmed that the damage was limited in scope by inspecting and running a dehumidifier in our crawlspace. We will trust them to supervise the renovation work, which was not our original plan, precisely because they were so thoroughly professional in the mitigation phase. They truly earned our business. Special thanks to Drew, Joel, and Bill for going above and beyond in this job, and to Nicole for the excellent communication.
Beth Breeden
Beth Breeden
20:19 07 Feb 20
We had a termite inspector tell us our vapor barrier had trapped water and mold damage and that it was spreading. This company sent someone out to assess the situation for free. They let us know that everything in fact looked great in the crawlspace and we had nothing to worry about. So honest! We're so relieved and grateful.
11:55 27 Nov 19
We had a wonderful experience with PRS. Our water heater leaked into our garage and kitchen. They helped stop the damage and fix our walls and floor. Our floors look absolutely beautiful. All of the staff we dealt with were very friendly and helpful. They made a very unfortunate incident into a positive experience for us!
Emily Fox
Emily Fox
11:52 27 Sep 19
PRS did a fantastic job on our mitigation and repair work. They were extremely responsive and professional. While we didn't love what we had to go through, they dealt with us in a very compassionate manner. Would definitely recommend and use again if needed.
Julie Marshall
Julie Marshall
20:21 17 Jul 19
1 quick phone call was all it took before the PRS team sprung into action. They were thorough, professional and a dream to work with. You'd be a fool to call anyone else.
Brent Brandow
Brent Brandow
14:10 19 Jun 19
Look no further - PRS is with out a doubt the company you HAVE to use. My one phone call to them turned out to the best call I have made all year. They were able to calm me down and assure me that they would not only take care of the mess at my home but also be professional while they worked. This company is staffed to take care of several needs all in one (sheetrock, painting, carpentry, water removal). And I just used a portion of the different trades they have on staff. Do not waste your time on searching for someone to come save you from a bad situation - take my advice and just call PRS!
joanna worthington
joanna worthington
14:00 10 Apr 19
When we had water damage from our leaking water heater, PRS was quick, efficient, and professional. They were at our house within a couple of hours to begin the drying process and prevent further damage. Our house is now back in original condition and looks great!
Lindsey Thomspon
Lindsey Thomspon
16:36 26 Mar 19
We have just completed our requirements with PRS and they gave us excellent service in every respect. A large water leak from the condo above left a real mess with major repair work required. There were special owner health needs which required special considerations, but our project manager understood and handled all issues in a professional and efficient manner. PRS is a great company and we strongly recommend them.
Lyn/Mike Walsh
Lyn/Mike Walsh
19:45 23 Mar 19
PRS of Raleigh managed a major repair to kitchen and bathroom caused by an extensive water leak that went undiscovered for an extended period of time. The project manager for my work was outstanding. He stayed on top of everything and provided me with updates, schedules and status on a timely basis. The workmanship on all phases was outstanding. He kept my insurance agent informed and every phase progressed smoothly with a minimum of effort on my part, I would recommend PRS of Raleigh to anyone in need of restoration or remodeling services. Best company I have ever worked with in this area.
Barry Penland
Barry Penland
11:44 18 Mar 19
I would recommend PRS. They were professional, responsive and complete high quality work. Great customer service.
Kim Carroll
Kim Carroll
14:03 13 Mar 19
Professional Restoration Services was a great company to work with while I was in the middle of disaster. They responded fast, extracted the water and dried my hardwood floors. I would recommend this company to anyone.
Chris Silliman
Chris Silliman
13:02 05 May 17

Causes of Water Damage

Flood Damage

Flood damage is one of the most common calls that we receive. We do not necessarily have many floods here in central North Carolina, but rising groundwater or flash flooding does occur and can cause water damage. Another kind of flood is in home floods. This can happen when a bathtub or home appliance overflows or breaks and floods a room or multiple rooms in your home.

Water Pipe Breaks

Broken pipes, busted, and burst pipes, oh my. Age, improper installation, damage, ice, frozen pipes, and many other factors can lead to pipe breaks. When a pipe bursts in the ceiling or floor it can sometimes be a while before you notice the problem. A pipe pouring water into your home or business can fill up a couple of bathtubs full of water every hour. Call us immediately if you suspect a broken pipe in your home. We can perform a free moisture inspection for you with our thermal camera.

Roof Leak

Water typically comes in through worn, broken, or missing shingles where nails have worked loose or through corroded or poorly sealed roof flashing around vents, skylights, or chimneys or along the intersection of roof planes. A roof leak typically travels down a rafter, showing up down-roof from where it began making it difficult to find.

causes of water damage

3 Types of Water Damage

Clean Water

There may be instances when the water that has encroached upon your home is “clean”. When pipe bursts or appliance malfunctions, or there is a leak in your roof that allows falling rainwater to enter your home, oftentimes the water will be deemed “clean”. Clean water is perhaps the easiest type of water damage to handle because it is the cleanest and therefore doesn’t have many microbes living in the water.

Gray Water

Gray water is slightly contaminated because of the source of water or because of neglect. For example, clean water can become “gray” water if it is left untreated for an extended period of time. When a toilet or washing machine overflows it is considered gray water because it is partially contaminated. Contaminated water is considered hazardous because of the microbes that are present in the water.

Black Water

The most hazardous of the three types of water damage, “black” water is usually a result of natural disasters or sewage damage. Blackwater can include toxic materials such as bacterial diseases, chemicals, pesticides, and microbes which can lead to health issues. If your home has suffered black water damage, it is best to let a qualified restoration professional disinfect and dry the area properly. They have the proper equipment and safety precautions in place to restore your home safely and thoroughly. You put yourself at risk if you are not careful with black water.


24/7 Emergency Response


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We Work With Your Insurance

We work with every insurance company in the area. We will work with your insurance adjuster to get your home and life back to normal as quickly as possible. If you want more information about insurance and how to manage your insurance homeowners policy check out the Insurance Information Institute. It’s important that your response is fast and doesn’t show any signs of negligence if you don’t want your insurance carrier to decline your property claim. If insurance can prove that additional property damage was done due to poor property maintenance and negligence your claim may not be covered. If you need water damage restoration services call us today.

water damage restoration

To our customers, vendors, families and friends:

Professional Restoration Services, like so many other small businesses in our community, is doing our part both to stop the spread of Coronavirus and remain focused on the safety of our employees and growth of our company.  Over the last few weeks, we have taken the necessary steps to limit our staff’s presence in the office allowing everyone to work remotely.  The foundation of our scope of work is to help customers with water damage and the repairs that follow, no matter when they happen.  Our employees are now working in our customers’ homes wearing the proper PPE (Personal Protective Equipment).  With that in mind we are continuously monitoring the rapidly evolving situation regarding this pandemic and we are continuing to make the necessary adjustments.

We have implemented the following measures to ensure the health and safety of our customers, staff and vendors:

  • Our amazing staff is working remotely.  We are so thankful for technology that allows this to happen.
  • We will be continuing to meet with potential customers and inspect properties, wearing masks, gloves and shoe covers. 
  • During normal times we love a handshake but these days we are opting for a friendly air high five or an air fist bump, a wave or even a simple word of  “thanks”.  Please know we appreciate your business.
  • While jobs are in progress, if you have any questions or concerns, we ask that you contact your Project Manager by phone or email directly.  They will address them immediately.

During these uncertain times, we remain hopeful.  We believe these efforts are in the best interests of our employees, customers and the community.  We will get through this.  Our Mission remains the same:  To provide exceptional service during all aspects of the restoration process through clear communication and always putting our customers first.