Water Damage Restoration

Professional Restoration Services performs water damage restoration services in the Raleigh, Cary NC Triangle area. We respond 24 hours a day and 365 days a year including holidays. Water removal is important to complete as quickly as possible in your home so you can prevent future mold growth.

Professional Restoration Services performs water removal and extraction services to residential and commercial clients. We have our trucks completely stocked with drying equipment 24/7 and ready to respond as fast as possible to prevent further property damage.

PRS will work directly with your insurance company to get your life or business back to normal as quickly as possible. We are insured and follow the industry standard set by the IICRC S500 and all our technicians are certified restoration professionals.




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  • Water Extraction
  • Structural Drying
  • Moisture Inspections
  • Hardwood Floor Drying
  • Mold Prevention
  • Carpet Replacement
  • Water Damage Repair

Service Area

  • Raleigh
  • Cary
  • Apex
  • Fuquay Varina
  • Wake Forest
  • Holly Springs
  • And surrounding areas

Water Damage Restoration Process:

  1. You call our emergency 24-hour hotline – 919-467-1991.
  2. The on-call supervisor evaluates your water damage and dispatches certified technicians.
  3. Once we arrive on site we begin to stabilize the situation by shutting off the water, cutting off electricity, moving furniture and contents, or any other necessary so we can prevent secondary water damage.
  4. Certified technicians have finished the water removal process and the property is stabilized. They then begin drying the home or business. A mitigation plan and scope of work is discussed with the property owner and the insurance company.
  5. Once drying is complete, a project manager will prepare an estimate for your insurance adjuster.

Causes of Water Damage

  • Flood Damage – Flood damage is one of the most common calls that we receive. We do not necessarily have many floods here in central North Carolina, but rising groundwater or flash flooding does occur and can cause water damage. Another kind of flood is in home floods. This can happen when a bathtub or home appliance overflows or breaks and floods a room or multiple rooms in your home.
  • Water Pipe Breaks – Broken pipes, busted pipes, and burst pipes, oh my. Age, improper installation, damage, ice, frozen pipes, and many other factors can lead to pipe breaks. When a pipe bursts in the ceiling or floor it can sometimes be a while before you notice the problem. A pipe pouring water into your home or business can fill up a couple of bathtubs full of water every hour. Call us immediately if you suspect a broken pipe in your home. We can perform a free moisture inspection for you with our thermal camera.
  • Roof Leak –Water typically comes in through worn, broken, or missing shingles where nails have worked loose or through corroded or poorly sealed roof flashing around vents, skylights, or chimneys or along the intersection of roof planes. A roof leak typically travels down a rafter, showing up down-roof from where it began making it difficult to find.

Ceiling Water Damage

Do you have spots and discoloration on your ceiling? Head over to our Ceiling Water Damage page to learn how to repair and fix your ceiling water damage.


3 Types of Water Damage


There may be instances when the water that has encroached upon your home is “clean”. When pipe bursts or appliance malfunctions, or there is a leak in your roof that allows falling rainwater to enter your home, oftentimes the water will be deemed “clean”. Clean water is perhaps the easiest type of water damage to handle because it is the cleanest and therefore doesn’t have many microbes living in the water.


Gray water is slightly contaminated because of the source of water or because of neglect. For example, clean water can become “gray” water if it is left untreated for an extended period of time. When a toilet or washing machine overflows it is considered gray water because it is partially contaminated. Contaminated water is considered hazardous because of the microbes that are present in the water.


The most hazardous of the three types of water damage, “black” water is usually a result of natural disasters or sewage damage. Blackwater can include toxic materials such as bacterial diseases, chemicals, pesticides, and microbes which can lead to health issues. If your home has suffered black water damage, it is best to let a qualified restoration professional disinfect and dry the area properly. They have the proper equipment and safety precautions in place to restore your home safely and thoroughly. You put yourself at risk if you are not careful with black water.

Water Removal

You want to remove any standing water as fast as possible in order to prevent any secondary water damage. Water takes the path of least resistance, so many times it is hard to track where the water spread. You can call Professional Restoration Services (PRS) to complete a water moisture detection in your home and begin the water removal process.

Filing Insurance Claims

We work with every insurance company in the area. We will work with your insurance adjuster to get your home and life back to normal as quickly as possible. If you want more information about insurance and how to manage your insurance homeowners policy check out the Insurance Information Institute. It’s important that your response is fast and doesn’t show any signs of negligence if you don’t want your insurance carrier to decline your property claim. If insurance can prove that additional property damage was done due to poor property maintenance and negligence your claim may not be covered. If you need water damage restoration services call us today.

What Our Customers Are Saying

PRS did a fantastic job on our mitigation and repair work. They were extremely responsive and professional. While we didn't love what we had to go through, they dealt with us in a very compassionate manner. Would definitely recommend and use again if needed.
Julie Marshall
Julie Marshall
20:21 17 Jul 19
1 quick phone call was all it took before the PRS team sprung into action. They were thorough, professional and a dream to work with. You'd be a fool to call anyone else.
Brent Brandow
Brent Brandow
14:10 19 Jun 19
Look no further - PRS is with out a doubt the company you HAVE to use. My one phone call to them turned out to the best call I have made all year. They were able to calm me down and assure me that they would not only take care of the mess at my home but also be professional while they worked. This company is staffed to take care of several needs all in one (sheetrock, painting, carpentry, water removal). And I just used a portion of the different trades they have on staff. Do not waste your time on searching for someone to come save you from a bad situation - take my advice and just call PRS!
joanna worthington
joanna worthington
14:00 10 Apr 19
When we had water damage from our leaking water heater, PRS was quick, efficient, and professional. They were at our house within a couple of hours to begin the drying process and prevent further damage. Our house is now back in original condition and looks great!
Lindsey Thomspon
Lindsey Thomspon
16:36 26 Mar 19
We have just completed our requirements with PRS and they gave us excellent service in every respect. A large water leak from the condo above left a real mess with major repair work required. There were special owner health needs which required special considerations, but our project manager understood and handled all issues in a professional and efficient manner. PRS is a great company and we strongly recommend them.
Lyn/Mike Walsh
Lyn/Mike Walsh
19:45 23 Mar 19
PRS of Raleigh managed a major repair to kitchen and bathroom caused by an extensive water leak that went undiscovered for an extended period of time. The project manager for my work was outstanding. He stayed on top of everything and provided me with updates, schedules and status on a timely basis. The workmanship on all phases was outstanding. He kept my insurance agent informed and every phase progressed smoothly with a minimum of effort on my part, I would recommend PRS of Raleigh to anyone in need of restoration or remodeling services. Best company I have ever worked with in this area.
Barry Penland
Barry Penland
11:44 18 Mar 19
I would recommend PRS. They were professional, responsive and complete high quality work. Great customer service.
Kim Carroll
Kim Carroll
14:03 13 Mar 19