Water Damage Services Cary NC

PRS serves Cary NC and surround cities for water damage services. Our ability to respond quickly respond and get on site fast allows us to minimize any further water or fire damage from happening to your home or business. We work closely with your insurance company on getting an agreed upon scope of work and price. When you call Professional Restoration Services you can have the peace of mind that your restoration project will be done right, the first time.

Most Common Causes Of Water Damage

There are a handful of different causes of water damages in Cary, North Carolina, from an overflowing sink to a home flood caused by heavy rains. Our team of certified professionals has seen it all and are ready to remediate all of your water damages. These are the most common causes of water damage:

  • Sewage Backups
  • Pipe Burst
  • Hot Water Heater Leaks
  • Appliance Leaks
  • Overflowed Sink, toilet, or bath
  • Flood Damage
  • Tornado, Hurricane, or other storm damages
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3 Categories of Water Damage

When water damage has struck you Cary home, it’s important to know the different categories of water damages and the health implications of each. It’s also important to note that if any type of water damage is left untreated, it can cause very serious health problems. 

Category 1 – Clean Water 

Category 1, or clean water, is water damage that comes from a clean source – like a toilet tank. This category of water does not pose an immediate threat, because the water is clean, but if the damages are left untreated it will support mold growth. 

Category 2 – Grey Water 

Category 2, or grey water, is contaminated water damages from malfunctions in washing machines, dishwashers, or overflowing toilets containing only urine. This water can smell and can cause some discomfort upon exposure. If left untreated, grey water will support the growth of harmful molds and bacteria in your Cary home. 

Category 3 – Black Water 

Category 3, or black water, is highly contaminated water that is full of harmful bacteria and other microorganisms. When exposed to black water, it can cause severe discomfort and illnesses to the occupants. This water is a result of natural floods, sewage backups, toilet overflows that include feces and fresh standing water. Like all categories of water, if black water is left untreated, it will support extremely harmful mold growth. 


The Water Damage Restoration Process

At Professional Restoration Services, our team will identify what category of water is causing the damage and will stop the source of the water. After stopping the source of water that is entering your Cary home or business, we will create a water extraction plan, and begin the restoration process.

The first step is to remove all of the remain or standing water. Our team will complete this step using different pumps and vacuums. Once all of the excess water is removed, the technicians will move onto the next step.

Once all of the remaining water has been removed, the technicians will begin the drying and dehumidifying process. The step is crucial to preventing future mold growth. 

Once the area is completely dry, and any present mold is treated, the technicians will begin the restoration process. In minor water damages cases, this may include replacing any affected drywall or insulation. In more severe cases, the restoration process may include replacing entire walls or flooring.

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Flood Water Restoration

Have a natural disaster or major storm that caused flooding in your home or business? It can be a stressful time because when a major storm hits that causes widespread flooding, it also creates a slow backlog of insurance adjusters and restoration contractors. There are many homeowners in a concentrated area with house water damage that needs water restoration. There simply isn’t enough contractors and insurance personnel to handle the increase in demand. This creates a CAT (catastrophe) situation and requires contractors to respond from outside the region into your affect geographic area. The best thing you can do as a homeowner is to try to have a preexisting relationship with a restoration company so you can be higher on the list, use Google Ads to find companies that are marketing to get leads from outside the area and speak to your insurance company on preferred contractors they have.

To our customers, vendors, families and friends:

Professional Restoration Services, like so many other small businesses in our community, is doing our part both to stop the spread of Coronavirus and remain focused on the safety of our employees and growth of our company.  Over the last few weeks, we have taken the necessary steps to limit our staff’s presence in the office allowing everyone to work remotely.  The foundation of our scope of work is to help customers with water damage and the repairs that follow, no matter when they happen.  Our employees are now working in our customers’ homes wearing the proper PPE (Personal Protective Equipment).  With that in mind we are continuously monitoring the rapidly evolving situation regarding this pandemic and we are continuing to make the necessary adjustments.

We have implemented the following measures to ensure the health and safety of our customers, staff and vendors:

  • Our amazing staff is working remotely.  We are so thankful for technology that allows this to happen.
  • We will be continuing to meet with potential customers and inspect properties, wearing masks, gloves and shoe covers. 
  • During normal times we love a handshake but these days we are opting for a friendly air high five or an air fist bump, a wave or even a simple word of  “thanks”.  Please know we appreciate your business.
  • While jobs are in progress, if you have any questions or concerns, we ask that you contact your Project Manager by phone or email directly.  They will address them immediately.

During these uncertain times, we remain hopeful.  We believe these efforts are in the best interests of our employees, customers and the community.  We will get through this.  Our Mission remains the same:  To provide exceptional service during all aspects of the restoration process through clear communication and always putting our customers first.