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Insurance Claims

The insurance claims process can vary from agency to agency. For this reason, it is important that we gather the necessary information from you so your claim can be processed quickly and efficiently. Your insurance company may refer you to a list of their preferred vendors; however, you may use any contractor you wish to handle your reconstruction. 

Professional Restoration Services is here to work on your behalf with your insurance company and insurance adjuster to make the reconstruction process go as smoothly and quickly as possible. We make the restoration process stress-free.

insurance claims

Important Steps to Ensure Your Claim is Handled Properly:

Notify Your Insurance Company of the Loss

The number to your insurance agency should be on your policy. It has also become very popular to file your insurance claim via the internet and it is the preferred way to file claims today for some insurance companies.

Communicate to Your Insurance Company Your Preference of a Restoration Company

This will allow us to obtain authorization from your insurance company to begin the mitigation process. If the situation is an emergency please contact our Immediate Response Team at 919-701-4358 and PRS will dispatch our certified technicians. We are available 24 hours a day, 7 days a week.

Meet With Your Insurance Agent on Site to Inspect the Damage

Typically, after your claim has been filed, an insurance adjuster will be assigned to your case. It is critical that an agent from Professional Restoration Services be on site when the insurance adjuster comes to make his initial inspection. Communication with your insurance adjuster is key in ensuring that your claim is handled properly because sometimes your insurance adjuster will rely on your contractor’s estimate to settle a claim.

Restoration Timetable

If the situation is an emergency, work can be done while estimating is in process. However, there are several factors that can influence the length of time it takes to settle your claim. The magnitude of the damages can determine whether your claim can be handled in a few days or weeks. PRS is skilled in working with insurance companies to ensure that claims are handled in the shortest time possible.

Client Feedback

About a month ago, we had a large pine tree (about 100ft) fall through our backyard damaging the front and back fence, play set, retaining wall, patio furniture, and plants. PRS did a great job in repairing the play set, fence, and retaining wall as well as cleaning everything up. I am pretty particular about my yard and landscaping, so that was important to me. The work was completed quickly and I am happy with it a month later. They handled most everything with the insurance company (NC Farm Bureau) including work estimates and closing the claim. I would recommend Kevin and PRS to others and would call them first if I needed more work done.

Jason H.
Apex, NC
insurance claims