basement flood damage raleigh nc

Flood Damage

Do you have flood damage in your home or basement from a storm or broken pipe? If so, water removal is very important because you want to protect your home from secondary damage such as water saturating your flooring and causing buckling floors as a result.

24/7 Emergency Flood Water Damage Response 919-467-1991

Limit Contact with Flood Water

Flood water may have high levels of raw sewage or other hazardous substances. Early symptoms from exposure to contaminated flood water may include upset stomach, intestinal problems, headache and other flu-like discomfort. Anyone experiencing these and any other problems should immediately seek medical attention.

EPA and the Department of Health and Human Services urge everyone in contact with flood waters to follow these guidelines:

  • Avoid or limit direct contact with contaminated flood water.
  • Wash your hands frequently with soap, especially before drinking and eating.
  • Do not allow children to play in flood water, or play with toys contaminated with flood water.
  • Report cuts or open wounds, and report all symptoms of illness. Keep vaccinations current.
  • More about health risk from flood waters.
flood damage raleigh nc
flood damage raleigh nc
flood damage raleigh nc

Flood Damage Cleanup

It is recommended flood damage water removal be done with the correct equipment and with professional restoration technicians.

  • The water removal process begins with using an extractor to remove all excess standing water.
  • PRS will begin protecting the existing contents and furniture located in the flood damage area in order to prevent secondary damage.
  • After the contents and furniture is protected, PRS begins setting up drying equipment to start drying the affected flooded area.
  • While Professional Restoration Services is placing equipment we are also removing baseboard, carpet and other building materials in order to help aid in the drying process.

24/7 Immediate Response

Water Damage, Fire Damage, Mold Removal, Wind/Tree Damage


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Basic Flood Safety Tips

  • Turn Around, Don’t Drown! ®
  • Avoid walking or driving through flood waters.
  • Just 6 inches of moving water can knock you down, and 1 foot of water can sweep your vehicle away.
  • If there is a chance of flash flooding, move immediately to higher ground. Flash floods is the #1 cause of weather related deaths in the United States.
  • Abandon the car and move to higher ground if flood waters rise around your car but the water is not moving. Do not leave the car and enter moving water.
  • Most of all avoid camping or parking along streams, rivers, and creeks during heavy rainfall because these areas can flood quickly. These areas provide little warning and are very dangerous.

Basement Flood Damage

Basements can flood for many different reasons in a home. The most common reason is typically during a storm, such as a hurricane or heavy rainfall. When this is the case it is common that homeowners actually don’t have flood coverage, making the flood water damage not covered by insurance. Professional Restoration Services can work with you though as the homeowner. Just call us up, we will evaluate the damage, see how far the flood spread in your home and we can provide you with a quote. If you don’t respond quickly to a flood you run the risk of secondary damage in your home like mold growth. Mold can grow as quickly as 48 hours, call a professional flood restoration company to complete the initial evaluation to determine if it is something you can complete yourself or if you need professional assistance.

To our customers, vendors, families and friends:

Professional Restoration Services, like so many other small businesses in our community, is doing our part both to stop the spread of Coronavirus and remain focused on the safety of our employees and growth of our company.  Over the last few weeks, we have taken the necessary steps to limit our staff’s presence in the office allowing everyone to work remotely.  The foundation of our scope of work is to help customers with water damage and the repairs that follow, no matter when they happen.  Our employees are now working in our customers’ homes wearing the proper PPE (Personal Protective Equipment).  With that in mind we are continuously monitoring the rapidly evolving situation regarding this pandemic and we are continuing to make the necessary adjustments.

We have implemented the following measures to ensure the health and safety of our customers, staff and vendors:

  • Our amazing staff is working remotely.  We are so thankful for technology that allows this to happen.
  • We will be continuing to meet with potential customers and inspect properties, wearing masks, gloves and shoe covers. 
  • During normal times we love a handshake but these days we are opting for a friendly air high five or an air fist bump, a wave or even a simple word of  “thanks”.  Please know we appreciate your business.
  • While jobs are in progress, if you have any questions or concerns, we ask that you contact your Project Manager by phone or email directly.  They will address them immediately.

During these uncertain times, we remain hopeful.  We believe these efforts are in the best interests of our employees, customers and the community.  We will get through this.  Our Mission remains the same:  To provide exceptional service during all aspects of the restoration process through clear communication and always putting our customers first.