Steps To Take While Waiting For The Restoration Professionals To Arrive

Water damage can be caused by nature or by indoor plumbing, but no matter its source, the damage to your home can be severe. You should always contact a professional restoration service provider to make sure that the damage is handled properly, and your home is made safe for your family to live in. But in the mean time, there are several things that you can do while you wait for the pros to arrive.

The first and most important step is to stay safe. In some severe situations, contaminated floodwater or electrical hazards may make the home unsafe to occupy. If it’s not safe, wait outside until help arrives. Even slippery floors can pose a safety risk, so always err on the side of caution.

If possible, attempt to remove any excess water. Buckets, mops, and towels can help eliminate some of the water that standing on the surface. It may not seem like much, but by removing the big puddles, you’re preventing it from seeping further into your home, where it can become a more difficult problem to deal with.

Move any valuable items to safety, such as books, or family heirlooms. Furniture and appliances may be expensive, but they are also easily replaced, and will likely be covered by your insurance. Focus on the items that are irreplaceable and priceless to you.

Avoid turning on any electrical appliances, including fans, heaters, and vacuum cleaners. While they may appear to be helpful in the cleanup process, the electrical hazard that they pose could potentially make the situation much worse by either injuring someone or shorting out and causing a fire.

Additionally, attempting to use a vacuum cleaner to soak up or dry out the water is also going to spread bacteria and other microbes into the air, where they can potentially cause serious health issues, while also contaminating and ruining the machine.

Remove wet rugs from hard floorings, such as hardwood, vinyl, or laminate. The water they trap under them will slowly seep into the floor, and cause damage to the sub-flooring. Also, some rugs may have dyes and colorants that could bleed and stain the flooring below.

Any kitchenware, such as dishes and utensils, should be collected and sterilized with a strong bleach mixture. Both biological and chemical contaminants can stick to them even after they are dry, and may cause health problems in the future.

If there’s ever any kind of water damage to your home or business, it’s recommended that you contact PRS today. We’re available 24/7 through our emergency hot-line at 919-467-1991. Our trained and certified professionals will be able to determine the severity of the damage and work with your insurance company to keep your out of pocket costs to a minimum.

Will I lose Coverage After Making A Claim On My Home Owner’s Insurance?

We get asked all the time if making a claim on your homeowner’s insurance raises the chances of getting dropped from coverage. Unfortunately, no matter who you ask, there’s no clear answer to that question. Even insurance adjusters and agents can’t say one way or the other. The good news is that we’ve seen a lot of different situations over the many years we’ve been in business, and we can share the facts that we do have with you.

If your Cary, Apex, Raleigh, Durham or Chapel Hill home has serious damage due to fire, wind, or water, call us immediately at 919-467-1991. We will show up soon and work fast to stop any further damage and begin the restoration process. We can work with your insurance company to make sure you pay as little as possible. We’re available around the clock, 7 days a week.

What makes answering this question so difficult is how many situations we’ve seen that seem to be in direct opposition from one another. Some of our customers have made multiple claims for water damage in just a few short years, and still haven’t been dropped from coverage. Other customers, who had been with their insurance companies for over twenty years, have been dropped after a single, reasonable claim. Why these two scenarios played out the way they did is based on a mathematical formula, which is a total mystery known only to the insurance companies.

A well reasoned but unverified hypothesis on why this happens is that insurance companies break their clients into geographical sections, like neighborhoods, or towns. If one particular section happens to be over insured and could cost the business money in the event of a claim, they may start cutting costs any way they can, even if that means cutting off long-term, loyal customers. If that’s the case, then you get dropped from coverage has almost nothing to do with you or your home.

What we can say for certain is that multiple claims within 2-3 year period will raise your chances of getting dropped, but there’s no guarantee that it will happen. In the event that it does, though, it may be a blessing in disguise. Occasionally we hear from our customers that after getting dropped, they found better rates from a competing insurance company. Since they weren’t actively shopping around, they would never have found out about the opportunity for saving money had they not been dropped in the first place.

If there’s ever any kind of damage to your home that you think warrants an insurance claim, it’s recommended that you contact a professional. We’re available 24/7 through our emergency hot-line at 919-467-1991. Our trained and certified professionals will be able to determine the severity of the damage and work with your insurance company to keep your out of pocket costs to a minimum. As licensed contractors, we’ll not only be able to rip out all of the damaged drywall, and any other affected structure, we can rebuild your home as good as new.

Central North Carolina Tornado Damage and Restoration

We are central North Carolina’s wind damage experts with 25 years of experience in restoring damaged homes. We are not just a restoration company; we are a North Carolina State licensed General Contractor and can handle any residential or commercial job.

If you have wind damage to your home or business feel free to call our 24×7 emergency hotline at 919-467-1991 now.

What If A Tornado Hits My House in or near Cary, NC?

Hurricanes are terrible storms, but they have a silver lining: you hear about the days ahead of time. TV, radio, and newspapers all follow their paths closely.

You have to work hard to let a hurricane sneak up on you.

That’s not the case with nature’s most violent storm, tornadoes.

Winds can reach up to 300 mph and damage paths can be one mile wide and up to 50 miles long.

A tornado typically happens between 3 and 9 p.m. but can pop up anytime, even while you’re asleep, and when it does come, the path is unpredictable.

You can, however, be aware of the conditions that lead to tornadoes.

  • The sky will be very dark, perhaps even greenish.
  • You may see large hail.
  • You may see very low, extremely dark clouds. You might even see the embryonic cyclone as it bobs down from the cloud towards the ground.
  • And you may hear the legendary tornado roar which is often compared to a freight train.

Your first priority is safety. You should always have an emergency kit and a family communications plan.

If you believe a tornado is imminent, the lower you are the better. If you have a basement, go there. Don’t wait until the last minute either.

If you don’t have a basement, go to an interior part of your house – a bathroom or a hall. Stay away from windows. Bring mattresses for a bit of padding and protection.

A tornado can do immense damage to your house. It can rip the shingles off or take the entire roof off. It can drive objects through your exterior walls. It can break trees and throw them through your bedroom. The water can damage your sheetrock, cabinetry, and floors. Your windows can be blown out, the doors ripped off their hinges.

After the storm passes, it will be safe to go outside and you can begin to assess the damage. You’ll want to call your insurance company and then if you live in Cary or North Carolina’s Research Triangle, call Professional Restoration Services.

We work directly with your insurance company to get your life or business back in order as quickly as possible. We are insured and IICRC Certified restoration professionals.

Emergency Call Process:

  1. The emergency call comes to our 24-hour hotline – 919-467-1991.
  1. The on-call supervisor evaluates loss and dispatches our certified technicians.
  1. Certified technician arrives and stabilizes the wind damage. This may or may not include stabilizing walls, tarping off missing patches of the roof, etc.
  1. A mitigation plan is discussed with the client and insurance company.
  1. Restoration estimate is prepared and is sent to the insurance company.
  1. Estimate is approved and restoration begins

We are Cary North Carolina’s wind damage experts with 25 years of experience in restoring water damaged homes. We are not just a restoration company; we are a North Carolina State licensed General Contractor and can handle any residential or commercial job.

If you have wind, fire, water or flood damage to your home or business feel free to call our 24×7 emergency hotline at 919-467-1991 now.

We work directly with your insurance company to get your life or business back in order as quickly as possible. We are insured and IICRC Certified restoration professionals.

 

What If A Hurricane Hits My House in Cary, NC?

It’s late August and along the East Coast and the Gulf Coast that means just one thing: it’s hurricane season.

The Eastern U.S. has been incredibly lucky for a decade as no major hurricanes have made landfall (Sandy did devastate New York and New Jersey, but it had been downgraded before it came ashore).

Hurricanes are relatively rare even in the worst of times and people tend to relax their guard assuming that it will pass them by yet again.

Well, maybe. But as North Carolina learned from Fran, when one comes in, it’s like a 100-mile wide freight train. There’s no getting away from it.

Hurricanes can cause massive damage. Large trees can be uprooted, roofs ripped off, cars tossed like toys.

Not only can the winds rip off your roof, but it can let water which will also severely damage your walls and floors.

The time to prepare is now.

You should make sure to have a good supply of canned food and bottled water. A cooler of ice is also a plus.

You should also have a first-aid kit, a good flashlight, a battery or crank powered radio and a way to power your cell phone. You’ll need more than a day’s worth of juice. You can use a car charger and tap into your car battery assuming you can get to it and that will keep you running for a while, assuming your battery is sound.

And speaking of your car, this is really important: make sure to fill your tank before any storm reaches your area. Once the power goes down, so do the pumps – and with them your chance of getting out (assuming the roads are passable and your car is not damaged).

All of that is secondary to your home though because if your home sustains serious damage from a hurricane, one thing can lead to another. You may lose a safe place and many of your possessions.

The immediate threats are wind and rain. Hurricane-force winds can rip your shingles off the roof and the plywood as well. If your house is up to hurricane construction standards, you have a better chance of your roof making it.

The winds can send objects crashing through your windows, which will allow a great deal of water in as well.

If you live in Raleigh, Durham, Chapel Hill, Cary, the Research Triangle or anywhere in Wake County, call Professional Restoration Services. We can advise you as to what you’ll need to do to restore your property and make it your home again. Call us at 919-467-1991 today.

 

Emergency Call Process:

  1. Emergency call comes to our 24 hour hotline – 919-467-1991.
  1. On-call supervisor evaluates loss and dispatches our certified technicians.
  1. Certified technician arrives and stabilizes the wind damage. This may or may not include stabilizing walls, tarping off missing patches of roof, etc.
  1. A mitigation plan is discussed with the client and insurance company.
  1. Restoration estimate is prepared and is sent to the insurance company.
  1. Estimate is approved and restoration begins

We can repair wind and water damage. We can replace your windows.

We can help work with your insurance company to get started quickly.

We can make your house your home again.

Sanford NC Tornado Wind Damage and Restoration

Saturday, June 27, 2015, severe weather passed through parts of central North Carolina, leaving behind major damage in some areas. Tree limbs fell on homes and other homes were water damaged. The majority of the damage though was wind damage.

Wind damage occurred in Cumnock, Sanford, Southern Pines, Moncure, and other various areas of Chatham and Lee counties.

Emergency wind damage response may include tree and limb removal, boarding up windows, putting tarps over exposed roofing, mold and mildew prevention, dehumidifying, or structure stabilization.

Here is a video we found on Youtube of a tornado in Sanford NC on June 27 2015:

If your home has been damaged by a storm and you have an insurance claim feel free to give us a call. We are certified repair and restoration experts.

hurricane fran

Hurricane Damage Home Restoration

If you have wind damage to your Raleigh area home please feel free to call us now or visit our comprehensive page on wind damage.

June 1 – November 30 is “hurricane season” when people in North Carolina are most at risk for experiencing a hurricane or tropical storm.

It is rare for a hurricane to make its way inland as far as Raleigh, although occasionally a tropical depression, tropical storm, or strong winds from a hurricane do affect residents in Raleigh and surrounding areas. One such hurricane which damaged homes in Raleigh was Hurricane Fran.

Winds from hurricanes are different than your average winds. They can be sustained, change direction, cause damage themselves, or damage can come from fallen tree limbs or flying debris.

We have repaired and done restorations on homes with wind damage in Raleigh, Durham, Cary, Apex & Holly Springs. If you have wind damage to your Raleigh area home please feel free to call us now or visit our comprehensive page on wind damage.

Here is a quick video of the aftermath of Fran in Raleigh NC:

Raleigh Area Tornado Damage and Restoration Services tornado tree

We are a locally owned and operated damage and restoration with experience in wind damage.

Tornadoes are not frequent in the Raleigh area but do occur.

Unfortunate recipients of tornado damage are often overwhelmed by the destruction of the storm and the added tasks which have been suddenly added to their lives. We work with you to expedite the repair and minimize the damage and time taken to get things back to normal.

April 16, 2011, a Tornado raged through neighboring Holly Springs. The majority of the damage was the result of hail. Some high winds also damaged homes and businesses by ripping off siding and roofing, and by damaging other parts of structures. Here is a video showing some of the damage:

As certified restoration specialists we know precisely how to handle such insurance claims. We also have plenty of experience repairing wind damage – for more information on wind damage please feel free to visit our page dedicated to wind damage and restoration. Not only are we certified restoration professionals, we also are NC State Licensed General Contractors equipped to handle large jobs. The owner of PRSHelp has experience building homes from the ground up as well; repairing them is the “easy part”.

Choosing a tornado repair company

Most people call their insurance companies first who dispatch us or another restoration company. We are used by and recommended by most homeowner’s insurance companies in the area. You can, however, call us first- if you shop around you will see many national chains and a handful of locally owned and operated restoration companies. You will discover that only a few offer the personalized service that we do at PRSHelp. If you have any questions, contact us today and feel free to call 24 hours a day if you have an emergency.

Siding and Roof Hail Damage and RestorationHail Damage

April 2015 we were called out to several homes in the Raleigh, Zebulon, Garner, Wake Forest, and Franklinton North Carolina area for hail damage. The hail damaged several homes. The hail storm was in and out in just a few minutes but the huge balls of ice had done extensive damage to many homes and vehicles.

Hail damage which we repair on homes includes roofing, gutters, roof shingles, windows, doors, and siding.

An example of what hail can do to siding is here in this post. Take a look at that picture and imagine an entire home being pummeled with ice.

If you have experienced hail damage in central North Carolina that will require an insurance claim give us a call. As licensed North Carolina contractors and certified restoration professionals, we are equipped to handle all types of jobs from ice damage to flood and fire damage.

Image Credit David Mulder, Flickr

Wind Damage in Wake Forest North Carolina

If you have experienced wind damage to your home in Wake Forest please give us a call or see our services page. We typically work with homeowner’s insurance companies after people have experienced wind damage from a storm.

January 11, 2014, a violent storm hit Wake Forest, North Carolina. The wind damage left trees down, power lines down, shingles ripped from roofing, siding damage, broken windows, electrical problems, and more.

Straight line winds (aka downbursts) occur in Wake Forest and other parts of central NC during storms or when conditions are just right.

Wind damage is not extremely common in the area but does happen, as seen in the video above. If you have experienced tornado damage, wind damage, shingle, siding, or other architectural damage give us a call. We are a licensed general contractor and respond to emergency situations. Some of our emergency services include:

  • Emergency tree removal
  • Putting tarps over exposed roofing
  • Boarding up windows
  • Securing walls
  • Mold and mildew prevention
  • Dehumidifiers
  • Blowers and high-velocity drying fans

This video shows some of the wind damage experienced on this day: