Burst Water Hose Behind Refrigerator in Chapel Hill NC

If your home has serious damage due to fire, wind, or water, call us immediately at 919-467-1991. We will show up soon and work fast to stop any further damage and begin the restoration process. We can work with your insurance company to make sure you pay as little as possible. We’re available around the clock, 7 days a week.

With some small leaks, you may not even notice the water until it’s far too late. An odd odor emanating from the kitchen is usually blamed on the trash can, or maybe some spoiled food in the back corner of the refrigerator. It doesn’t occur to most people that it could be mold growing on the wall, in the dark space behind the fridge. The hose that supplies water to the ice machine and door dispenser can develop a small leak, and spray a fine mist of water across the wall and down to the floor. There’s never enough water to spill out far enough for anyone to notice, and is left untreated long enough for much more serious problems to grow and fester.

By the time the real source of the smell is found, the paint, drywall, wood studs, insulation, and flooring are ruined. Repairing the damage is no small task, and needs to be done right in order to ensure that mold won’t continue to grow and cause even more damage. As restoration service professionals and licensed general contractors, we can get started immediately on fixing the leak, stopping the damage, and starting the process for restoring your kitchen back to the way it was.

The last thing anyone wants to deal with in these situations is an insurance company. We will gladly handle it so you don’t have to. Because we communicate with them on a regular basis, we know exactly how to navigate the process to make sure that all of the damage to your home is covered, and that you’re not stuck paying any more than you have to. If you have a mess you would like us to clean up for you, call us today at 919-467-1991. We’re available 24/7.

Sink Overflow Water Damage in Townhouse in Apex NC

If your home has serious damage due to fire, wind, or water, call us immediately at 919-467-1991. We will show up soon and work fast to stop any further damage and begin the restoration process. We can work with your insurance company to make sure you pay as little as possible. We’re available around the clock, 7 days a week.

None ever expects serious damage to happen to their home, and few people are prepared for the day when it finally happens. Do you have a plan for what to do when you walk into your kitchen to find your sink overflowing, spilling water down your counter and across the floor? If you’re like most homeowners, it’s very likely that step one is to panic, which is totally understandable, but not very helpful. Instead, accept the fact that you’re likely going to have to get wet. If the faucet is on, and won’t shut off, crawl under the sink and turn off the water supply. If the faucet isn’t on, your dishwasher probably is. Turn it off immediately.

How Can a Dishwasher Make a Sink Overflow?

Because of the way that most kitchens are plumbed, sinks and dishwashers share the same drainage pipes. If there’s a clog somewhere in the pipe somewhere between your kitchen and the outside of your house, the water pumped out of your dishwasher only has one direction to go; backward. Rather than draining properly, the dirty dishwater pumps up through the drain at the bottom of your sink, and if there’s enough water, over the top and onto the floor. Maybe you’re lucky enough to catch it before it’s too late, but if you don’t notice until the next morning, there’s likely damage to the floors and cabinets that, if left untreated, will lead to stains, smells, and mold.

We’ve helped thousands of homeownerss get out of trouble like this in the past, and have the experience needed to stop the damage from getting worse, talk with your insurance company to make sure you’re properly covered, and repair your home quickly and professionally. Don’t hesitate, either. The longer damage like this sits, the worse it will get, and the less likely your insurance is going to cover it at all. Call our emergency hot-line now. 919-467-1991.

burst-pipe-frozenBeware Frozen Pipes!

Everyone in the triangle knows that we’ve had a surprisingly mild winter so far this year, but the cold weather might be creeping up on us sooner than we hope. When it does, there are certain precautions you should take in order to prevent serious damage to your home.

When the weather turns, and things get cold, water will start to freeze. When water freezes, it expands, and any pipes or plumbing that have water trapped inside may not be able to handle the pressure. If a pipe gives way to the expanding ice within, you may not know it right away, but the minute that ice begins to melt, you’re going to have a flood on your hands in no time.

To prevent burst pipes when the mercury drops, here are a few tips. If you’re planning on leaving for a few days, and don’t want to come home to icicles in your bathroom, don’t turn the heat all the way down. Make sure you set your thermostat no lower than 65 degrees, which will radiate through your walls and floors and keep your pipes above freezing temperature. Leaving under sink cabinets open helps with this, as well

For more exposed fixtures, like in basements, garages, or outdoor spigots, you may want to open them just enough to drip slowly. This will help to alleviate any pressure build up and allow the water to keep moving, rather than sit still and freeze solid.

It’s too late! My pipes already froze!

If you already have a leak from burst pipes, call our emergency hotline immediately at 919-467-1991. We can help stop the water from causing more damage, and begin the process of repairing the damage that’s already been done. We’re certified, trained professionals, and we can work with you and your insurance company to take care of the mess so you don’t have to.

Leaking Toilet in Chapel Hill

Have you ever had a toilet that seems to run water constantly, even when it hasn’t been used for hours? Most of the time it’s a bad flapper valve that leaks water from the tank into the bowl, which triggers the tank to fill again. This is an easy fix and typically doesn’t result in any serious damage.

But toilets can have other problems, that aren’t so noticeable. If you notice the water level in the bowl is low but fills normally after a flush, you may have a leak around the bottom seal, where the toilet meets the floor. The water can leak into the floorboards and wall structure, and in the case of an upstairs bathroom, into the ceiling of the room below.

A slow leak will start doing damage to the inside of walls and floor long before you see any visible signs, like bubbled or discolored paint. You may even notice an odd smell in your house, but won’t be able to pinpoint where it’s coming from. Once the signs are apparent, the problem is like an iceberg, much much bigger just below the surface. Mold, mildew, wood rot, and soggy sheetrock can be hidden, and require major repairs once the symptoms begin to show.

If your home has been damaged by a leaking toilet, call us today at 919-467-1991. We’re trained, certified professionals, and can help you determine exactly how bad the damage is, and work with your insurance company to remove any affected structure and rebuild it, good as new.

Overhead Sprinkler Damage in Holly Springs NC

Most modern commercial buildings are equipped with overhead sprinklers, designed to spray massive amounts of water in the event of a fire, preventing the flames from growing, destroying the entire building, and hurting anyone that may be inside. Countless lives and businesses have been saved by overhead sprinklers, but that doesn’t mean they don’t cause damage of their own.

Once the fire is out and everyone is safe, you can go back inside your business to find everything soaked, from top to bottom. It’s likely you’ll find water damage on the ceiling, walls, counters, floors, and everywhere in between. It’s estimated that by themselves, ignoring the effects of the fire, sprinklers can cause up to $1000 in damage for every minute they are running. This is because they can spray water out at a rate of 25 gallons a minute, which is a lot, but nothing compared to the 250 gallons per minute the fire department uses with its fire hoses. You’re much better off having them than not.

But what about the cleanup? When the water is off and the flames are out, you’re left with a charred, sopping wet mess to clean up. Call Professional Restoration Services at 919-467-1991, and we’ll help you get the cleanup process started. We’re certified trained professionals, and we’ll work with you and your insurance company to remove and replace any damaged structures affected by the fire and water. We’re locally owned licensed contractors, and can help you recover, no matter how large or small the damage and your business may be.

Polybutylene Piping

If you are in Raleigh or a neighboring city such as Apex, Cary, or Durham and you have electrical/fire damage please feel free to give us a call at our 24-hour emergency hotline. We are locally owned and operated and we’re the fire damage experts. To see why else we’re the best choice, feel free to visit our detailed page: fire damage restoration service.

If you have polybutylene piping in your home, you have an increased risk of leaks and water damage.

Polybutylene is a plastic resin that was very popularly used in the making of pipes and fitting from 1978 through 1995, and it is estimated to have bee installed in between 6 to 10 million homes in the United States. Because of how easy it was to install, and how much less it cost than copper piping, it was sometimes considered the pipe of the future. Typically gray, black, or blue in color, polybutylene piping can most easily be found under kitchen sinks or around hot water heaters, but it could just as easily be hidden behind your walls and under your floorboards.

Why is polybutylene piping bad?

Over time, as the pipes age and are exposed to chlorine and other oxidants in the water supply, polybutylene piping will begin to scale and crack, usually on a scale too small to be seen with the naked eye. In fact, detecting problems with a polybutylene plumbing system is so difficult, that there can be a serious systemic issue throughout your house that show no symptoms until the point of a catastrophic failure.

If you have a water leak issue in your home and suspect that it may be due to failing polybutylene plumbing, call us today. Leaks caused by failed pipes are typically covered by insurance. We’re certified specialists and can help with removing and replacing water damaged walls, floorboards, or any other part of your home affected by failed plumbing.

Call us today! 919-467-1991

Eight Reasons Not to Leave Water Damage Untreated.

Occasionally we find ourselves with customers who have had water damage for a very long time and left it untreated because they assumed it wasn’t a very big deal. What’s worst that could happen? Water just dries up and goes away, right? WRONG!

Water damage diminishes the value of your home.

Any home that has water damage will have to telltale signs. You can try to paint over the stains, but a home appraiser will be able to see, and in some cases smell, other symptoms of untreated water damage. This means your house will be priced much lower than you might have otherwise hoped, and far fewer people will be interested in buying.

Floors and walls are weakened by water damage.

The wooden structured within your walls and floors will absorb water slowly and steadily over time. Even a small leak at the bottom of a wall can soak its way all the way to the top. Damp wood then becomes vulnerable to mold, which not only poses a health risk to people living in the house but weakens the wood further, creating a structural safety risk as well.

Water damage affects electrical systems.

Any electrical wiring, outlets, or fuse boxes exposed to water can pose very serious health risks, and possibly even become fatal. Electrical systems exposed to water need to be inspected by a professional

to determine if any safety hazards exist, and if so, how to go about repairing them properly.

The effect water can have on drywall.

Drywall exposed to water will become discolored, and brittle. It will warp and bubble and become noticeable even under many coats of paint. Water damaged drywall needs to be cut out and replaced in order to blend in normally.

Pipes and plumbing may become corroded.

It may sound silly, as plumbing is designed to have water flowing through it for years, but standard household plumbing is only intended to interact with regular tap water. Flood water can have many chemicals, minerals, or other contaminants in it that can react with the pipes in your floors and walls. Over time, this can cause leaks, furthering the original water damage problem.

Water can damage bricks and concrete.

If water is able to penetrate bricks or concrete that haven’t been sealed properly, cracks and erosion may happen over time. This is especially true in colder climates, where water trapped inside a crack will expand as it freezes. If that crack happens to be in your home’s foundation, you may end up with very serious structural issues that will be incredibly expensive to fix.

Flood waters can be toxic to your health

Unlike clean water leaking from faulty plumbing, flood water is very dirty, nasty stuff. When it enters your home, it can bring any number of health hazardous contaminants with it, like chemicals pollutants, sewage, toxic waste, or infectious bacteria or fungi. Even after the water evaporates, all of these things will be left behind, as well as their odors and health risks.

Bugs and fungus love standing water.

No matter where the water came from, or whether its clean or dirty, water left alone will eventually become a home for bugs, bacteria, and fungus. Many insects look for still water to lay their eggs, As they hatch and die, they spread bacteria, and disease. The evaporating water makes the air very humid, which helps spread mold and mildew. The odor then attracts more insects, and they may then spread to other areas of your home.

If you have water damage in your home, don’t wait to have it repaired. Call us immediately and we’ll start working with you and your insurance company to repair whatever damage may have occurred. We’re certified professionals, trained to spot damage where most people won’t think to look. As licensed contractors, we’ll be able to pull out the affected walls, floors, or ceiling, and rebuild your home like new. Call us at 919-467-1991

Flood Damage Caused by Winter Rain in Orange County.

It’s no surprise that our winter has been exceptionally mild so far this year. In fact, the average temperature throughout December 2015 is 65 degrees, eleven degrees warmer than the typical monthly average for Orange County. But not only has it been unusually warm, but also exceedingly wet. With 7+ inches of rainfall, we’ve received more than twice the amount of rain than usual for this time of year, and not without consequences.

As the ground absorbs as much water as possible, becoming completely saturated, the rain ends up with nowhere left to go. Roads become rivers, parking lots become puddles, and lawns turn into lakes. With that much water pooling up, looking for somewhere to drain, it’s inevitable that some of it will end up in someone’s house, garage, or basement. Unless your house is up high enough, there’s a real chance water may pour in right under your front door. In fact, that’s exactly what happened this week to people living in Camelot Village, an apartment community nearby in Chapel Hill.

When inches of water pour through your home, the damage can be very extensive. Hardwood flooring, carpet, sub-flooring, paint, wallpaper, drywall, furniture, alliances, and more can be damaged or ruined. Getting everything dried out, and handling necessary repairs is a huge task. We’re licensed professionals trained to remedy these kinds of problems. If you’re a victim of flood damage, contact us today and we’ll worth together with you and your insurance company to clean up the mess and rebuild your damaged home. Call us at 919-467-1991

Electrical Fire Damage In Raleigh, NC

If you are in Raleigh or a neighboring city such as Apex, Cary, or Durham and you have electrical/fire damage please feel free to give us a call at our 24-hour emergency hotline. We are locally owned and operated and we’re the fire damage experts. To see why else we’re the best choice, feel free to visit our detailed page: fire damage restoration service.

Although many strides have been made to prevent electrical fires, they still happen far too often.

Electrical fires are typically caused by faulty wiring, overloading a plug with too many devices, washers, dryers, fans and either portable or stationary heaters.

Between 2007 and 2011, American fire departments responded to an average of 22,410 annual home electrical fires.

There are many basic safety tips to avoiding an electrical fire.

First, don’t overload your plugs. You’re just asking for trouble.

Make sure to monitor your house for shorts and other issues. Some problems are easily fixable but can cause disaster if left alone.

This falls under the category of basic maintenance, and you can put cleaning your dryer’s vent there too.

Dryer lint can build up in your vent and when you restrict air flow with a flammable mass and then push hot air through it, you could have a very serious problem.

Over time fans will run down and eventually will burn out. These could spark a fire as well.

You also have to be very, very careful about space heaters.

If you use one, be very careful to give it plenty of room for ventilation. Don’t take your clothes off and leave them next to it and don’t leave paper about. These are even hotter than a dryer and will spark a fire in a very big hurry.

If you do have an electrical fire, it’s not one you should put out with water. If the electricity is still flowing you’re liable to electrocute yourself and that would ruin the rest of your day but good.

If possible use a fire extinguisher instead.

If an electrical fire does occur, it can do damage in all sorts of places. Fire and smoke can damage your home obviously and if you have a sprinkler system, you can toss water damage on the list as well.

Since electricity is wired before the walls are finished, you could have damage on the backside of your sheetrock and on your beams where the wires are mounted as well.

Obviously you should do whatever you can to prevent an electrical fire, but unfortunately, they do sometimes happen. And that’s where we come in.

We can help repair the damage from an electrical fire. We can fix sheetrocks, floors, smoke damage and flood damage. We have also licensed contractors and can fix any problem you have. We can even help you with the insurance company.

Call us today at 919-467-1991!

Water Damage From Plumbing Leaks in Cary NC

If you are in Cary or a neighboring city such as Apex, Raleigh, or Durham and you have water damage from a plumbing leak please free to give us a call at our 24-hour emergency hotline. We are locally owned and operated and we’re the flood damage experts. To see why else we’re the best choice, feel free to visit our detailed water damage and restoration page.


Many things can cause leaks in your plumbing, which can increase your water bill or do property damage, but there are some particular culprits to look at first.

  • Water Heaters. Unfortunately, they get old and wear out like anything else. Water heaters are susceptible to rust, sediment and mineral buildup, among other things. It can either clog your valves or ultimately rupture your tank.
  • Drainage Pans. You have drainage pans, even if you don’t think about it, in your heating, ventilation and air conditioning, and some have to be drained manually. You should check them on a regular basis.
  • Clogs in Toilets and Drains. Everyone has experienced this from time to time. Things fall down your drains, whether hair, food or simply toothpaste. Over time it adds up. Eventually, they can back up and even overflow.
  • Shifting or Deteriorating Pipes. No matter what type of pipes you put in, over time they wear out. And that’s true for your house as well. Over time it shifts, moves and settles, and this affects your pipes.

These can be very small leaks or large ones, but over time, water can break things down. Just look at the Grand Canyon.

Your time frame is shorter, but your material isn’t as hard, either. Sheetrock, wood and cinder block can all break down if it gets and stays wet.

What Do I Do After A Plumbing Leak Damages My Home?

Getting your house back may involve several things, including but not necessarily limited to:

  • Working with your insurance company.
  • Removing your damaged possessions
  • Water extraction
  • Dehumidifying and drying
  • Odor removal
  • Repair and restoration

If you live in Cary or Durham, North Carolina, or the surrounding area, we can help! We can get a crew to you quickly. We can help you with the insurance company. Aside from removing the water, we can assess any further structural damage and repair it quickly.

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To our customers, vendors, families and friends:

Professional Restoration Services, like so many other small businesses in our community, is doing our part both to stop the spread of Coronavirus and remain focused on the safety of our employees and growth of our company.  Over the last few weeks, we have taken the necessary steps to limit our staff’s presence in the office allowing everyone to work remotely.  The foundation of our scope of work is to help customers with water damage and the repairs that follow, no matter when they happen.  Our employees are now working in our customers’ homes wearing the proper PPE (Personal Protective Equipment).  With that in mind we are continuously monitoring the rapidly evolving situation regarding this pandemic and we are continuing to make the necessary adjustments.

We have implemented the following measures to ensure the health and safety of our customers, staff and vendors:

  • Our amazing staff is working remotely.  We are so thankful for technology that allows this to happen.
  • We will be continuing to meet with potential customers and inspect properties, wearing masks, gloves and shoe covers. 
  • During normal times we love a handshake but these days we are opting for a friendly air high five or an air fist bump, a wave or even a simple word of  “thanks”.  Please know we appreciate your business.
  • While jobs are in progress, if you have any questions or concerns, we ask that you contact your Project Manager by phone or email directly.  They will address them immediately.

During these uncertain times, we remain hopeful.  We believe these efforts are in the best interests of our employees, customers and the community.  We will get through this.  Our Mission remains the same:  To provide exceptional service during all aspects of the restoration process through clear communication and always putting our customers first.