About Professional Restoration Services

Professional Restoration Services provides emergency services throughout Raleigh, North Carolina and surrounding areas. We pride ourselves on quick response, quality craftsmanship and overall professionalism within the restoration community.

At PRS we believe that our success rest solely on our ability to repair your loss in a timely manner using the most up to date products and processes in the restoration industry to insure your complete satisfaction in our work. In our efforts to succeed our employees receive constant training and grow on a continual basis in overall restoration knowledge. It is this relentless pursuit of knowledge, excellence and professionalism that serves as the foundation of our business.

PRS has the ability to dispatch an immediate response team to your location 24 hours a day, 7 days a week, 365 days a year. You can be confident that we’ll be there when you need us the most.

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Client Testimonials    5-stars testimonial reviews

This is just to tell you how much I appreciated the quick response PRS gave to my call when my hot water heat leaked.  As a result, the time required to dry out my carpet and make my house livable again was shorted by several days. Your staff is knowledgeable and professional.  They made sure I knew what was going on and how long things would take.  The appointments made to check on the carpet were on time and completed in an efficient manner. What could have been a very costly disaster was lessened by PRS and the services you gave.

– Carol D.
Cary, NC

We cannot thank you and your company enough for making our disaster an easy transition. I believe that our prayers were answered when my insurance company sent you over to take care of the water and mold damage that occurred. We have been back in our home for over a month now and absolutely love it; more than we did when we first bought. With our new renovation and the advice of the contractors that were recommended from PRS; this was a hassle free project on our end. Everything was done above standard 100%. Again thank you very much for making our house a home once again.

– Todd & Jessica G.
Fuquay-Varina, NC

This is a quick note to thank you for recommending Professional Restoration Services to me when my home experienced a bit of water damage this past July. I was impressed with their work, their thoroughness, and diligence. It turned out that the water damage was more than I originally anticipated, but PRS took care of everything – and I would not have found them without your recommendation.

– Dean K.

Thank you for the great work on our house. We are grateful and amazed at how quickly your team worked. All of the staff was friendly, courteous and genuinely nice!

– Sharon & Jeff Nelson

I just wanted to let you know that we used Kevin Reinert / Professional Restoration Services to repair the bathroom and other areas of the house that had sustained water damage. They completed their work last Friday, and we are pleased with everything. Thank you for recommending them to us–we had a good experience.

– Laura P.
Wake Forest, NC

To our customers, vendors, families and friends:

Professional Restoration Services, like so many other small businesses in our community, is doing our part both to stop the spread of Coronavirus and remain focused on the safety of our employees and growth of our company.  Over the last few weeks, we have taken the necessary steps to limit our staff’s presence in the office allowing everyone to work remotely.  The foundation of our scope of work is to help customers with water damage and the repairs that follow, no matter when they happen.  Our employees are now working in our customers’ homes wearing the proper PPE (Personal Protective Equipment).  With that in mind we are continuously monitoring the rapidly evolving situation regarding this pandemic and we are continuing to make the necessary adjustments.

We have implemented the following measures to ensure the health and safety of our customers, staff and vendors:

  • Our amazing staff is working remotely.  We are so thankful for technology that allows this to happen.
  • We will be continuing to meet with potential customers and inspect properties, wearing masks, gloves and shoe covers. 
  • During normal times we love a handshake but these days we are opting for a friendly air high five or an air fist bump, a wave or even a simple word of  “thanks”.  Please know we appreciate your business.
  • While jobs are in progress, if you have any questions or concerns, we ask that you contact your Project Manager by phone or email directly.  They will address them immediately.

During these uncertain times, we remain hopeful.  We believe these efforts are in the best interests of our employees, customers and the community.  We will get through this.  Our Mission remains the same:  To provide exceptional service during all aspects of the restoration process through clear communication and always putting our customers first.